All articles

Articles

Can I pick up my order Curbside / At the store?

Absolutely, as long as all the items you are looking for are in stock at the location you want to pickup from, you'll be able to select that at the checkout. If one or more items aren't at your preferred location we are happy to ship it to you.

How do I make a return on an online order?

No worries, we've got you sorted. Head over to knifewearinc.returnscenter.com and follow the prompts.

I don't live near one of your stores, but I would like to get my knives sharpen.

We can sort that out for you, head over to this page here https://knifewear.com/products/knife-sharpening-mail-in-service for all the details.

Do you ship to the USA and what customs or duties can I expect if I live in the USA?

We do ship to the USA. It usually takes 3-5 business days to ship anywhere in the USA. We offer $3 shipping over $200 USD orders (Excluding Konro Grills). What customs or duties can I expect if I live in the USA? You can expect to not pay duties or f

Do you ship my country? And what customs or duties can I expect?

Do you ship my country? We ship to most countries and use DHL or UPS to do so. Currently we don't ship to Portugal, Brazil, Russia due to restrictions that each country has that makes importing kitchen knives very difficult and expensive. What custom

Knifewear Gift Card FAQ

Do you sell gift cards?We do, you can order them here: https://knifewear.com/products/gift-card. How to I receive my gift card?All gift cards bought online now are being emailed and there is no physical card that will be mailed out to you. We can mai

What is your return policy?

Products must be returned with payment receipt, original packaging (undamaged), unused and in perfect condition within 90 days. If knives or other items purchased show any sign of use, sharpening, honing, etc they will not be accepted for return or e

Garage Sale FAQ

Can I purchase a knife in the Garage sale before the sale?There are no pre-sales on Garage Sale knives; we try to keep it fair for everyone. If you are interested in a knife in the sale, drop by the day the sale starts in your local store at 10 am or

Looking for a new Knife? Quizes, articles and MORE!

While you wait, here are some resources we've put together to help you find a knife. Or view all our articles and guides here.

Can I change the date for my booked class?

Absolutely! Should your plans change and you find that you need to reschedule your booked class to a new available date, simply get in touch, and a new invoice will be sent to you reflecting the change.

Can I cancel my order if I change my mind?

Yes, if you require order cancellation for any reason, simply inform us as soon as possible. We will process the cancellation as long as the order has not shipped yet and you should expect to receive a confirmation notification shortly thereafter.

What is the process for knife exchanges and returns?

If you're looking to exchange or return a knife, you can utilize our online platform here https://knifewearinc.returnscenter.com/. It's important that the item for return or exchange meets our conditions: it must be returned with the payment receipt,

What should I do if I ordered for delivery but wanted store pickup instead?

If you have inadvertently selected delivery when you intended to choose store pickup, just notify us as soon as possible so we can see if we can switched to in an in store pickup. If we have all those items at your local store, we'll make it happen,

How can I remove myself from the email subscription list?

If you wish to stop receiving our emails, simply let us know your preference to be unsubscribed, and we will promptly remove you from our email subscription list.

Do you ship to the UK and what customs or duties can I expect if I live in the UK?

We do ship to the UK. It usually takes 5-7 business days to ship anywhere in the USA. We ship to the UK only via UPS due to strict rules around shipping knives. All packages from Knifewear require an adult signature to be released in the UK. What cus

What angle should I sharpen my knives at?

The bevel angle for Japanese knives is at 15 degrees, some people do go down to 12 degrees, feel free to experiment and find out what works best for you. Western knives are often sharpened at 20 degrees due to steel not being as hard, and therefore c

Can I get my Knives sharpen? How much does it cost?

You can read more about out knife sharpening services here: https://knifewear.com/products/knife-sharpening

Do you offer a warranty or repair for issues like handle separation from the blade?

For issues like a handle separating from the blade, which might happen even with proper care, we offer a repair service. You can send your knife back to us, and we will perform the needed repair, such as re-affixing the handle with additional glue. W

How do I correct my shipping details after placing an order?

If you've input incorrect shipping details or need to update your address, get in touch with us immediately. We will make the necessary changes to ensure your order is delivered to the correct location. If the order has already shipped, we can someti

How can I use a Visa or Mastercard gift card online?

If you have a Visa or Mastercard gift card usually the best way to use it online is to purchase a gift card on our website for the same amount, that you can then apply to an order. You can find gift cards here: https://knifewear.com/products/gift-car

Are there any discounts?

We offer a honing rod (https://knifewear.com/products/ceramic-honing-rod-black) at 50% off with any knife purchase. This is essential tool, that we offer a deal on so you get one when you are purchasing a knife. We also have a variety of knife sets h

Does Knifewear Offer Wholesale accounts?

If you are a restaurant interested in our charcoal options, we do have industry rates. Get it contact and we'll work something out. Otherwise, at this time, no Knifewear isn't looking for wholesale relationships with Retail stores.

What is a Ceramic Honing Rod, and How to Use One to Keep Your Knives Sharp and which one should I get

A ceramic honing rod is a must-have tool to help you get the most out of your kitchen knives, but what are they? How do they work? Today, we'll learn all about honing rods, why you need one, and how to use them. Prepare to read the words "honing rod"

I received an email saying I received my order but I haven't received it

This article is if your package is marked as delivered but you don't have it. To help, we'll need a few things:Your order number and/or your email address.The address it should have been delivered too.Often we find the package does show up, here are