You've got questions, we have answers. Wether it is about a purchase you have made or one you are planning, we are here to provide expert guidance and assistance.

Returns and Exchanges

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Knifewear Customer Help Centre

back in stock - When is the item you are looking for coming back in Stock?

Absolutely, as long as all the items you are looking for are in stock at the location you want to pickup from, you'll be able to select that at the checkout. If one or more items aren't at your preferred location we are happy to ship it to you.

<p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: &quot;Univers Next&quot;, sans-serif; font-size: 14px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Absolutely, as long as all the items you are looking for are in stock at the location you want to pickup from, you&apos;ll be able to select that at the checkout. If one or more items aren&apos;t at your preferred location we are happy to ship it to you.&#xA0;</p>

Can I pick up my order Curbside / At the store?

No worries, we've got you sorted. Head over to knifewearinc.returnscenter.com and follow the prompts.

<p><span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;Univers Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">No worries, we&apos;ve got you sorted. Head over to&#xA0;</span><a href="http://knifewearinc.returnscenter.com/" style="box-sizing: border-box; color: rgb(85, 192, 212); text-decoration: none; position: relative; transition: color 0.1s linear 0s; touch-action: manipulation; font-family: &quot;Univers Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">knifewearinc.returnscenter.com</a><span style="color: rgb(51, 51, 51); font-family: &quot;Univers Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and follow the prompts.&#xA0;</span></p>

How do I make a return on an online order?

We can sort that out for you, head over to this page here https://knifewear.com/products/knife-sharpening-mail-in-service for all the details.

<p><span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;Univers Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We can sort that out for you, head over to this page here&#xA0;</span><a href="https://knifewear.com/products/knife-sharpening-mail-in-service" style="box-sizing: border-box; color: rgb(85, 192, 212); text-decoration: none; position: relative; transition: color 0.1s linear 0s; touch-action: manipulation; font-family: &quot;Univers Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">https://knifewear.com/products/knife-sharpening-mail-in-service</a><span style="color: rgb(51, 51, 51); font-family: &quot;Univers Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;for all the details.</span></p>

I don't live near one of your stores, but I would like to get my knives sharpen.

We do ship to the USA. It usually takes 3-5 business days to ship anywhere in the USA. We offer $3 shipping over $200 USD orders (Excluding Konro Grills). What customs or duties can I expect if I live in the USA? You can expect to not pay duties or f

<p><strong>We do ship to the USA.</strong> It usually takes 3-5 business days to ship anywhere in the USA. We offer $3 shipping over $200 USD orders (Excluding Konro Grills).</p><p><strong>What customs or duties can I expect if I live in the USA?</strong> You can expect to not pay duties or fees on any order under $800. If your order is over $800, we advise to split it into a couple of orders otherwise duties will apply.&#xA0;</p>

Do you ship to the USA and what customs or duties can I expect if I live in the USA?

Do you ship my country? We ship to most countries and use DHL or UPS to do so. Currently we don't ship to Portugal, Brazil, Russia due to restrictions that each country has that makes importing kitchen knives very difficult and expensive. What custom

<p><strong>Do you ship my country?&#xA0;</strong>We ship to most countries and use DHL or UPS to do so. Currently we don&apos;t ship to Portugal, Brazil, Russia due to restrictions that each country has that makes importing kitchen knives very difficult and expensive. </p><p><strong>What customs or duties can I expect?</strong> Yes, we have duties and taxes collected at the checkout for most countries, so you can pay them up with us and we&apos;ll take it from there. If you don&apos;t see duties or taxes at the checkout, and feel that you expect them, contact us and we can see why they might be missing.&#xA0;</p>

Do you ship my country? And what customs or duties can I expect?

Do you sell gift cards?We do, you can order them here: https://knifewear.com/products/gift-card. How to I receive my gift card?All gift cards bought online now are being emailed and there is no physical card that will be mailed out to you. We can mai

<div data-block="true" data-editor="bhapt" data-offset-key="ar413-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p><span style="font-size: 14px;"><strong>Do you sell gift cards?</strong><br>We do, you can order them here:<a href="https://knifewear.com/products/gift-card?variant=7848815853596" rel="noopener noreferrer" target="_blank">&#xA0;https://knifewear.com/products/gift-card</a></span></p></div><div data-block="true" data-editor="bhapt" data-offset-key="dhtnv-0-0"><p><span style="font-size: 14px;"><strong>How to I receive my gift card?</strong><br></span>A<span style="font-size: 14px;">ll gift cards bought online now are being emailed and there is no physical card that will be mailed out to you. We can mail you a gift card upon request. Please email us before placing the order and we&apos;ll make that happen.<br></span></p></div><div data-block="true" data-editor="bhapt" data-offset-key="46qt5-0-0"><div data-offset-key="46qt5-0-0"><strong>Can Gift Cards be used Online and In store?</strong><span style="font-size: 14px;"><br></span></div><p><span style="font-size: 14px;">All gift cards can be used online and in store. &#xA0;</span></p><p><span style="font-size: 14px;"><strong>My gift card isn&apos;t applying the correct amount, whats going on?</strong></span><br><span style="font-size: 14px;">All gift cards are issued in Canadian Dollars, if you shopping from outside of Canada, you may be shopping in a different currency, so your gift card is apply the Canadian Dollar equivalent to your order.&#xA0;</span></p></div>

Knifewear Gift Card FAQ

Products must be returned with payment receipt, original packaging (undamaged), unused and in perfect condition within 90 days. If knives or other items purchased show any sign of use, sharpening, honing, etc they will not be accepted for return or e

<div data-block="true" data-editor="4me5k" data-offset-key="d6ujq-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="d6ujq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="d6ujq-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Products must be returned with payment receipt, original packaging (undamaged), unused and in perfect condition within 90 days.&#xA0;</span></span><span data-offset-key="d6ujq-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">If knives or other items purchased show any sign of use, sharpening, honing, etc they will not be accepted for return or exchange. If the original packaging is not in a re-saleable condition the item will not be accepted for return or exchange.</span></span><span data-offset-key="d6ujq-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;</span></span></div></div><div data-block="true" data-editor="4me5k" data-offset-key="49g7h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="49g7h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="49g7h-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="4me5k" data-offset-key="1ohuf-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="1ohuf-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="1ohuf-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">In order to process a refund, we&apos;ll need the original form of payment. If it is unavailable we will have to put the money on a gift card.</span></span></div></div><div data-block="true" data-editor="4me5k" data-offset-key="1112q-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="1112q-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="1112q-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="4me5k" data-offset-key="bfap7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="bfap7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="bfap7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">If the items need to be shipped back to us, we charge a restocking fee within Canada and the USA - that includes the cost of a return label.</span></span></div></div><div data-block="true" data-editor="4me5k" data-offset-key="kvb1-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

What is your return policy?

Can I purchase a knife in the Garage sale before the sale?There are no pre-sales on Garage Sale knives; we try to keep it fair for everyone. If you are interested in a knife in the sale, drop by the day the sale starts in your local store at 10 am or

<p><strong>Can I purchase a knife in the Garage sale before the sale?<br></strong>There are no pre-sales on Garage Sale knives; we try to keep it fair for everyone. If you are interested in a knife in the sale, drop by the day the sale starts in your local store at 10 am or hop on the website at 8 am mountain time.</p><p><strong>What are the discounts I can expect?<br></strong>The prices are as marked. Garage Sale <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">is a mix of deals and hard-to-find knives we can only get once or twice a year.</span> Most items are purchased especially for the sale, so they are priced with discounts already in place. Some items aren&apos;t discounted as they are prototypes, one-of-a-kind, limited edition, or rare items.&#xA0;</p><p><strong>Where can I find items with an X% discount?</strong><br>You can find regular stock with discounts here: <a href="https://knifewear.com/collections/great-deals" id="isPasted">https://knifewear.com/collections/great-deals</a>.<a href="https://knifewear.com/collections/great-deals" id="isPasted"></a><strong><a href="https://knifewear.com/collections/great-deals" id="isPasted"></a></strong></p><p><strong>The sale is online and in-store; where is the best place to find the knife I want?</strong><br>Both locations have exclusive stock on day one. If you see something online you want, buy it on the website, then head into the store later to check out the rest of the sale.</p><p>In-store inventory is unavailable online on the first day, so items sold-out online may still be in your local store. If you can&apos;t make it in, all in-store inventory will be added to the web store after the first day. Unfortunately, we cannot get in-store knives for online customers on the first day.</p><p dir="ltr" id="isPasted"><strong>Can I pick up my online order in-store?</strong><br>Online orders cannot be picked up in-store during the sale, as they will ship from a different location. If you need to return or exchange the item in your local store, you can do so.&#xA0;<br>We offer free shipping over $100 in Canada and work hard to get things shipped as soon as you order them.</p><p><strong>I have a discount code; can I use it?</strong><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(51, 51, 51); font-family: &quot;Univers Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">No additional discounts, including industry discounts, are available on Garage Sale items during the sale.&#xA0;</p><p><strong>I had the item I wanted in my cart, but it was sold out at checkout. What happened?</strong><br>Our website software does not reserve stock in carts and sells to the first customer to complete the checkout process. If you really want something, proceed directly to checkout and buy it to secure the item. You can buy additional items later, and we will combine the shipments for you. It&#x2019;s not how we want it, but it&apos;s how the software works.&#xA0;</p><p><strong>I saw something at the garage sale but missed it. Can I special order it?<br></strong>Sadly no. These are not regularly stocked items, so, unfortunately, we can&apos;t special order them.&#xA0;</p><p style="box-sizing: border-box; margin: 0px 0px 15px; font-style: normal; line-height: 1.6em; color: rgb(51, 51, 51); font-family: &quot;Univers Next&quot;, sans-serif; font-size: 14px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p>

Garage Sale FAQ

While you wait, here are some resources we've put together to help you find a knife. Or view all our articles and guides here.

<p>While you wait, here are some resources we&apos;ve put together to help you find a knife.&#xA0;</p><ul><li><a href="https://knifewear.com/pages/find-your-first-japanese-knife-quiz" rel="noopener noreferrer" target="_blank">Quiz - Find your first Japanese knife.</a></li><li><a href="https://www.youtube.com/@KnifewearKnives" rel="noopener noreferrer" target="_blank">Visit our Youtube Channel</a></li><li><a href="https://knifewear.com/blogs/articles/how-to-choose-a-japanese-kitchen-knife" rel="noopener noreferrer" target="_blank">How to choose a Japanese kitchen knife.&#xA0;</a></li><li><a href="https://knifewear.com/blogs/articles/how-to-choose-the-right-knife-to-gift" rel="noopener noreferrer" target="_blank">How to choose the right Japanese knife as a gift</a>&#xA0;</li><li><a href="https://knifewear.com/blogs/articles/every-japanese-kitchen-knife-shape-explained" rel="noopener noreferrer" target="_blank">Every Japanese Kitchen Knife explained</a>.</li><li><a href="https://knifewear.com/blogs/articles/what-makes-japanese-kitchen-knives-so-awesome" rel="noopener noreferrer" target="_blank">What makes Japanese Kitchen Knives so awesome.&#xA0;</a></li><li><a href="https://knifewear.com/blogs/articles/is-it-bad-luck-to-give-knives-as-a-gift" rel="noopener noreferrer" target="_blank">Is it bad luck to give a knife as gift?</a></li></ul><p>Or view all our articles and guides <a href="https://knifewear.com/blogs/articles" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;</p><p><br></p><p><br></p>

Looking for a new Knife? Quizes, articles and MORE!

Absolutely! Should your plans change and you find that you need to reschedule your booked class to a new available date, simply get in touch, and a new invoice will be sent to you reflecting the change.

<p>Absolutely! Should your plans change and you find that you need to reschedule your booked class to a new available date, simply get in touch, and a new invoice will be sent to you reflecting the change.</p>

Can I change the date for my booked class?

Yes, if you require order cancellation for any reason, simply inform us as soon as possible. We will process the cancellation as long as the order has not shipped yet and you should expect to receive a confirmation notification shortly thereafter.

<p>Yes, if you require order cancellation for any reason, simply inform us as soon as possible. We will process the cancellation as long as the order has not shipped yet and you should expect to receive a confirmation notification shortly thereafter.</p>

Can I cancel my order if I change my mind?

If you're looking to exchange or return a knife, you can utilize our online platform here https://knifewearinc.returnscenter.com/. It's important that the item for return or exchange meets our conditions: it must be returned with the payment receipt,

<p>If you&apos;re looking to exchange or return a knife, you can utilize our online platform here <a href="https://knifewearinc.returnscenter.com/" id="isPasted">https://knifewearinc.returnscenter.com/</a>. It&apos;s important that the item for return or exchange meets our conditions: it must be returned with the payment receipt, in its original packaging, unused, and in perfect condition. For sharp or delicate items, packing them safely is vital, and we provide guidance on how to do so correctly. Please note that a restocking fee and our original shipping cost are applicable for returns, which are waived for exchanges. In the case of an exchange, you just need to follow the link provided to start the process and ensure that the item is packed securely and complies with our requirements.</p>

What is the process for knife exchanges and returns?

If you have inadvertently selected delivery when you intended to choose store pickup, just notify us as soon as possible so we can see if we can switched to in an in store pickup. If we have all those items at your local store, we'll make it happen,

<p>If you have inadvertently selected delivery when you intended to choose store pickup, just notify us as soon as possible so we can see if we can switched to in an in store pickup. If we have all those items at your local store, we&apos;ll make it happen, otherwise we can work out what works best for you. </p>

What should I do if I ordered for delivery but wanted store pickup instead?

If you wish to stop receiving our emails, simply let us know your preference to be unsubscribed, and we will promptly remove you from our email subscription list.

<p>If you wish to stop receiving our emails, simply let us know your preference to be unsubscribed, and we will promptly remove you from our email subscription list.</p>

How can I remove myself from the email subscription list?

We do ship to the UK. It usually takes 5-7 business days to ship anywhere in the USA. We ship to the UK only via UPS due to strict rules around shipping knives. All packages from Knifewear require an adult signature to be released in the UK. What cus

<p id="isPasted"><strong>We do ship to the UK.</strong> It usually takes 5-7 business days to ship anywhere in the USA. We ship to the UK only via UPS due to strict rules around shipping knives. All packages from Knifewear require an adult signature to be released in the UK</p><p><strong>What customs or duties can I expect if I live in the UK?</strong> You can expect to pay duties or fees on any order going to the UK. These duties are collected at our checkout, in most, but not all cases. The threshold for duties is 130GBP, if the order is near that amount, it can trigger duties upon arrival, but may not have been collected in our system, you will be responsible for paying these in order to receive your package. </p>

Do you ship to the UK and what customs or duties can I expect if I live in the UK?

The bevel angle for Japanese knives is at 15 degrees, some people do go down to 12 degrees, feel free to experiment and find out what works best for you. Western knives are often sharpened at 20 degrees due to steel not being as hard, and therefore c

<p>The bevel angle for Japanese knives is at 15 degrees, some people do go down to 12 degrees, feel free to experiment and find out what works best for you.&#xA0;</p><p>Western knives are often sharpened at 20 degrees due to steel not being as hard, and therefore can&apos;t hold the edge.&#xA0;</p><p><a href="https://knifewear.com/products/knifewear-sharpening-angle-guide">We have these angle guides if you need help finding those angles also.</a></p>

What angle should I sharpen my knives at?

You can read more about out knife sharpening services here: https://knifewear.com/products/knife-sharpening

<div data-block="true" data-editor="fg24b" data-offset-key="3o40-0-0" id="isPasted"><div data-offset-key="3o40-0-0"><span data-offset-key="3o40-0-0"><span data-text="true">We certainly do sharpen all manner of kitchen knives. For non-japanese kitchen knives made with western steels (Brands like Henckels, Wusthof, Kitchen Aid etc) Smaller blades cost $10, and larger will be $15.</span></span></div></div><div data-block="true" data-editor="fg24b" data-offset-key="6sbd4-0-0"><div data-offset-key="6sbd4-0-0"><span data-offset-key="6sbd4-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="fg24b" data-offset-key="3bl1d-0-0"><div data-offset-key="3bl1d-0-0"><span data-offset-key="3bl1d-0-0"><span data-text="true">For Japanese steel knives, they start at $15 for the smaller knives and $20 for larger knives. We also do repairs as well starting at $5, so if you have any that are chipped, or missing their tips we can help you with you. No appointments are necessary, we do our best to sharpen while you wait, if not we guarantee a 24 hour turnaround time if we can&apos;t get to them right away.&#xA0;</span></span><br><br></div><p><span style="font-size: 14px;">You can read more about out knife sharpening services here:&#xA0;</span><a href="https://knifewear.com/products/knife-sharpening" id="isPasted"><span style="font-size: 14px;">https://knifewear.com/products/knife-sharpening</span></a></p></div><div data-block="true" data-editor="fg24b" data-offset-key="eqbok-0-0"><div data-offset-key="eqbok-0-0"><span data-offset-key="eqbok-0-0"><span data-text="true">We also offer a mail in option, you can purchase a label to send your knives in using the link below. You&apos;ll have to select where you are, either Canada or USA:</span></span></div></div><div data-block="true" data-editor="fg24b" data-offset-key="81l79-0-0"><div data-offset-key="81l79-0-0"><a href="https://knifewear.com/products/knife-sharpening-mail-in-service?variant=39631495364782" rel="noopener noreferrer" target="_blank"><span data-offset-key="81l79-0-0"><span data-text="true">https://knifewear.com/products/knife-sharpening-mail-in-service</span></span></a></div></div>

Can I get my Knives sharpen? How much does it cost?

For issues like a handle separating from the blade, which might happen even with proper care, we offer a repair service. You can send your knife back to us, and we will perform the needed repair, such as re-affixing the handle with additional glue. W

<p>For issues like a handle separating from the blade, which might happen even with proper care, we offer a repair service.&#xA0;</p><p>You can send your knife back to us, and we will perform the needed repair, such as re-affixing the handle with additional glue. We strive to ensure that your knife, especially if used in a professional setting where reliability is paramount, is restored to full functionality.&#xA0;</p><p>If you&apos;re unable to visit us, we can provide a return label for your convenience, so that you can mail the knife to us for repair. You can purchase the label here: <a href="https://knifewear.com/products/knife-sharpening-mail-in-service" id="isPasted">https://knifewear.com/products/knife-sharpening-mail-in-service</a></p>

Do you offer a warranty or repair for issues like handle separation from the blade?

If you've input incorrect shipping details or need to update your address, get in touch with us immediately. We will make the necessary changes to ensure your order is delivered to the correct location. If the order has already shipped, we can someti

<p>If you&apos;ve input incorrect shipping details or need to update your address, get in touch with us immediately. We will make the necessary changes to ensure your order is delivered to the correct location.&#xA0;</p><p>If the order has already shipped, we can sometimes get the carrier to update it while it is in the transit. There may be an additional fee that is charged by the shipping carrier. </p>

How do I correct my shipping details after placing an order?

If you have a Visa or Mastercard gift card usually the best way to use it online is to purchase a gift card on our website for the same amount, that you can then apply to an order. You can find gift cards here: https://knifewear.com/products/gift-car

<p>If you have a Visa or Mastercard gift card usually the best way to use it online is to purchase a gift card on our website for the same amount, that you can then apply to an order. You can find gift cards here: <a href="https://knifewear.com/products/gift-card" id="isPasted">https://knifewear.com/products/gift-card</a></p><p>If you the amount isn&apos;t listed there, please get in touch with how much is on the card and we can make up a custom gift card for you.</p><p>For customers in the USA, we can also create gift cards for custom US dollar amounts that can be used on <a href="//Knifewear.com">Knifewear.com</a>. In some cases US issues Visa or Mastercard gift cards can&apos;t be used international, in this situation we aren&apos;t able to use them.</p><p><br></p>

How can I use a Visa or Mastercard gift card online?

We offer a honing rod (https://knifewear.com/products/ceramic-honing-rod-black) at 50% off with any knife purchase. This is essential tool, that we offer a deal on so you get one when you are purchasing a knife. We also have a variety of knife sets h

<div data-block="true" data-editor="6scof" data-offset-key="bisep-0-0" id="isPasted"><div data-offset-key="bisep-0-0"><span data-offset-key="bisep-0-0"><span data-text="true">We offer a honing rod (<strong><a href="https://knifewear.com/products/ceramic-honing-rod-black" id="isPasted">https://knifewear.com/products/ceramic-honing-rod-black</a></strong>) at 50% off with any knife purchase. This is essential tool, that we offer a deal on so you get one when you are purchasing a knife. <br></span></span><br><span data-offset-key="bisep-0-0"><span data-text="true">We also have a variety of knife sets here: <a href="https://knifewear.com/collections/kitchen-knife-sets" id="isPasted"><strong>https://knifewear.com/collections/kitchen-knife-sets</strong></a> that you can get 10% off on when purchasing as a set. <br><br>Twice</span></span><span data-offset-key="fk9qc-0-0">&#xA0;a year in the spring and fall we have a Garage Sale event with a variety of one of kinds, great deals and 20% of select knives.&#xA0;</span>If<span data-offset-key="62vtt-0-0"><span data-text="true">&#xA0;you are on our mailing list, we&apos;ll let you know when those or other events occur!<br></span></span></div></div>